Patients with chronic illness often have multiple functional and psychosocial problems that are hard to identify in busy clinic consultations, in both primary and secondary care sectors. Through an IT partnership a Patient Concerns Inventory has been developed which provides the model for the next generation of IT-assisted, holistic, patient-empowered consultations.
Staff of the obstetrics and neonatal departments at Mid Cheshire Hospitals NHS Foundation Trust wanted to enhance the care and experience of parents of preterm or poorly babies. Sometimes mothers are unable to see their baby for 24-48 hours, so webcam technology has been deployed to enable the parents to 'see' their baby from the mother's bedside.
A 'Big Listening' survey run by Ipsos Mori on behalf of NHS Salford and Salford Council revealed that more than 20% residents wanted their local NHS to communicate with them via electronic means. In response to this, NHS Salford's big social (media) gathering campaign was born.
Health and social care organisations in Western Cheshire have come together to produce a web portal for care information provision and for attracting feedback. The West Cheshire Health and Care portal is a web-based one-stop shop where local people can find information without needing to know in detail how the health and care 'system' works.